1. Terms and acceptance
By accessing and using this website (the “Site”), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions of Use between Content Cucumber and you, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.
This Site is controlled and operated by Content Cucumber, LLC (“Content Cucumber”) from its offices within the United States. Content Cucumber makes no representation that materials in the Site are appropriate or available for use in other locations, and access to them from territories where its contents are illegal, is prohibited. Those who choose to access this site from locations outside the United States are responsible for compliance with all applicable laws.
2. IP Ownership / Use license
The material provided on this Site is protected by law, including without limitation, United States Copyright law. The copyright in all material provided on this Site is held by Content Cucumber. Except as expressly permitted by Content Cucumber, none of the material may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means without the prior written permission of Content Cucumber or the copyright owner.
Permission is granted to you to download and use the materials on this Site for personal, non-commercial use only, provided you do not modify the materials and that you retain all copyright and other proprietary notices contained in the materials.
You may not:
Modify or copy the materials
Use the materials for any commercial purpose, or for any public display (commercial or non-commercial)
Attempt to decompile or reverse engineer any software contained on Content Cucumber’s website
Remove any copyright or other proprietary notations from the materials
Transfer the materials to another person or “mirror” the materials on any other server
This permission shall automatically terminate if you violate any of these restrictions and may be terminated by Content Cucumber at any time. Upon termination of your permission, you must destroy any downloaded materials in your possession whether in electronic or printed format. Content Cucumber reserves the right to terminate your account at any time for any reason.
The materials on this Site are provided with “RESTRICTED RIGHTS.” Use, duplication, or disclosure by the Government is subject to restrictions as set forth in the applicable laws and regulations. Use of the Site by the Government constitutes acknowledgment of Content Cucumber’s proprietary rights in them.
THE MATERIALS ON CONTENT CUCUMBER’S WEBSITE ARE PROVIDED “AS IS”. CONTENT CUCUMBER MAKES NO WARRANTIES, EXPRESSED OR IMPLIED, AND HEREBY DISCLAIMS AND NEGATES ALL OTHER WARRANTIES, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY OR OTHER VIOLATION OF RIGHTS. FURTHER, CONTENT CUCUMBER DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS CONCERNING THE ACCURACY, LIKELY RESULTS, OR RELIABILITY OF THE USE OF THE MATERIALS ON ITS INTERNET WEBSITE OR OTHERWISE RELATING TO SUCH MATERIALS OR ON ANY SITES LINKED TO THIS SITE.
IN NO EVENT SHALL CONTENT CUCUMBER OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE, DAMAGES FOR LOSS OF DATA OR PROFIT, OR DUE TO BUSINESS INTERRUPTION,) ARISING OUT OF THE USE OR INABILITY TO USE THE MATERIALS ON CONTENT CUCUMBER’S INTERNET SITE, EVEN IF CONTENT CUCUMBER OR A CONTENT CUCUMBER AUTHORIZED REPRESENTATIVE HAS BEEN NOTIFIED ORALLY OR IN WRITING OF THE POSSIBILITY OF SUCH DAMAGE. BECAUSE SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, OR LIMITATIONS OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THESE LIMITATIONS MAY NOT APPLY TO YOU. IN NO EVENT SHALL THE TOTAL LIABILITY OF CONTENT CUCUMBER UNDER THIS AGREEMENT EXCEED FIFTY DOLLARS ($50), REGARDLESS OF THE CAUSE OF ACTION, IN TORT, CONTRACT, OR OTHERWISE.
5. Revisions and data errata
The materials appearing on Content Cucumber’s web site could include technical, typographical, or photographic errors. Content Cucumber does not warrant that any of the materials on its web site are accurate, complete, or current. Content Cucumber may make changes to the materials contained on its web site at any time without notice. Content Cucumber does not, however, make any commitment to update the materials.
Content Cucumber has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Content Cucumber of the site. Use of any such linked website is at the user’s own risk.
8. Governing law
Any claim relating to Content Cucumber’s web site shall be governed by the laws of the State of Indiana without regard to its conflict of law provisions.
10. Fees, refunds and No-Risk Guarantee
You agree to pay the fees, in such amount and for such billing frequency as specified during registration, in full, prior to any obligation of Content Cucumber to perform under this Agreement. You further agree that, upon registering for the services through the Site, you authorize Content Cucumber to charge your method of payment (e.g. credit card) for the fee on each anniversary of your registration date, based upon your billing frequency (e.g. monthly, quarterly, annually). Payment of the fees shall be in such amounts and at such times as set forth by Content Cucumber through information provided to you and as authorized through the sign-up and registration process. Your account and access to the services provided via the Site may be suspended in the event of non-payment of applicable fees. You represent and warrant to Content Cucumber that such payment information is accurate and that you are authorized to use the payment instrument. You will promptly update your account information with any changes (for example, a change in your billing address or credit card expiration date) that may occur. Failure to update account information may result in a loss of non-refundable services. Any upgrades that you elect to add to your account will take effect immediately and charges will be immediate and prorated for that current billing cycle. Any downgrades you elect to add to your account will take effect after the end of your current billing cycle unless otherwise noted.
You may cancel your subscription with Content Cucumber at any time. Upon cancellation, you will continue to have access to the Content Cucumber services and your files through the end of your paid billing term. Access to your account’s files requires an active subscription. Canceled accounts will not have access to their files once their billing term has ended.
In the event that you, the client, do not pay your invoice, bill, or subscription by the time of renewal, Content Cucumber reserves the right to terminate or pause your subscription until payment is received. Failure to pay may result in a loss of non-refundable services.
Content Cucumber may change its fees from time to time by posting the changes on the Site with 5 days’ prior notice, but with no advance notice required for temporary promotions or reductions in fees. Prices for active subscriptions may change from time to time with 14 days’ prior notice.
You may request a refund within the first 14 days of a purchase of any new subscription plan. The 14 day refund period (a.k.a. No Risk Guarantee) only applies for first-time accounts, users, and companies. Existing companies, accounts, or users that upgrade their account are not eligible for the 14 day refund period. The 14 day refund period does not include onboarding fees, add-ons, bulk purchases, one time projects, or sample articles. All refunds are subject to the discretion of the Content Cucumber team and the adherence to Content Cucumber Terms and Services. Any breach in this agreement may disqualify an account from the 14 day refund period.
Charges and refunds are dependent on the exchange rate between the US Dollar and your currency for the day. Beyond the previously stated windows for refunds, there are no refunds for partial subscription plans under any circumstance, including unused time on a plan. Promotions, one time projects, onboarding fees, upgrades, add-ons, and adjustments to existing plans are non-refundable.
You, the client, are responsible to use Content Cucumber after payment. In the case that you, the client, have not requested any work or communicated with your writer for any period of time, no work can or will be delivered during that time. If you, the client, neglect to use Content Cucumber during any paid billing term, these billing terms are non-refundable under any circumstances.
For non recurring and one time projects or contracts, payment is due in its entirety before commencement of the project unless otherwise agreed upon in writing by both parties. One time projects and contracts are non-refundable after initial payment and have no money-back guarantee unless otherwise agreed upon in writing by both parties.
11. Ownership, trademarks & provided assets
You own all documents and content we create during any month paid in full. For On-Demand services, you will provide all ideas to be used to create your content by submitting requests via app.contentcucumber.com or an otherwise agreed upon platform or method. You agree that any ideas or materials provided to Content Cucumber are proofed and approved to be used on your site and are not owned or trademarked by a different entity. You are responsible that any materials provided can be legally used in our content. We are not liable for the materials you provide as it pertains to license or trademark issues and you represent to Content Cucumber that all materials provided do not infringe on the intellectual property rights of third parties.
You agree to indemnify, defend, and hold harmless Content Cucumber and its affiliates, officers, members, managers, agents, successors and assigns (the “Indemnified Parties”) from and against all claims, demands, liabilities, damages, and costs including, without limitation, its reasonable attorneys’ fees, arising out of or relating to (i) your breach of any of the terms of this Agreement, (ii) your use of the services provided pursuant to the Site, and (iii) infringement of third party’s intellectual property rights or other proprietary rights.
12. Don’t abuse the Cucumber
If we find that you are not in alignment with our model, sharing accounts/logins, violate our core values, or are abusing our services or team in any way, including using our services for illegal or adult/pornographic activities, we reserve the right to cancel your account without refund.
Types of abuse that will result in an immediate cancelation without refund include, but are not limited to:
Your right to use the Content Cucumber services shall terminate upon your breach of any term of this Agreement.
13. Output files
While we do our best to minimize any mistakes, due to the nature of creative design we can not guarantee all documents delivered will be 100% error free. Upon file delivery or publishing, you agree to review and proof all files for any errors or omissions and notify our team if any changes/corrections are needed. We will do our best to rush any edits to correct the mistakes. Content Cucumber is not responsible or liable for any losses or expenses incurred from errors or omissions.
14. Sample work
By default, you agree to provide Content Cucumber with a non-exclusive right and license to publish your work in our portfolio, social media, or other communication efforts. We will do our best to seek written permission before we post anything publicly. If you would like to revoke this right, please notify our team in writing to firstname.lastname@example.org.
16. Work and delivery output
The words per month of your account is the defined maximum output. The turnaround time and monthly output of your specific account can depend on a few factors but is not limited to (i) the agreed upon pricing and corresponding maximum words/month of an account, (ii) the frequency and timeline of requests, feedback, responses, and communication, (iii) the onboarding process, (iv) the nature and complexity of requests, (v) special or unusual requests outside the scope of a typical account, up to the full discretion of the Content Cucumber team, and (vi) any other unique situations that may arise, fully defined by Content Cucumber.
The onboarding process for a Content Cucumber account will take up to two business weeks, unless otherwise agreed upon in writing. During the onboarding process, the client is expected to communicate and provide feedback when requested. The output of work during onboarding and therefore the first month of service will be less than the maximum words allocated towards the account. In the event that the client refuses or neglects to communicate with the Content Cucumber team during the onboarding, Content Cucumber reserves the right to pause the client’s service until communication has resumed. Content Cucumber may, but is under no obligation to, alter a client’s anniversary billing date, with notice to the client, to account for onboarding.
18. Digital Millenium Copyright Act (DMCA)
In the event materials are made available to this Site by third parties not within our control, we are under no obligation to, and do not, scan such content for the inclusion of illegal or impermissible content. However, we respect the copyright interests of others. It is our policy not to permit materials known by us to infringe another party’s copyright to remain on the Site. If you believe any materials on the Site infringe a copyright, you should provide us with written notice that at a minimum contains:
A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
Information reasonably sufficient to permit us to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted;
A statement that the complaining party has a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
All DMCA notices should be sent to our designated agent as follows:
6100 S Fairfax Rd
Bloomington, IN 47401
It is our policy to terminate relationships regarding content with third parties who repeatedly infringe the copyrights of others.
19. Review the knowledge base
Finally, you agree that you’ve reviewed and understand the content within our knowledge base outlining details on how our tool works and its scope of service.